Online Shop Policy

This online shop is owned and operated by Sven Benz, photographer, based in Luxembourg.

1. Order Process

1.1 Placing Orders

• To purchase prints, calendars, or photography services, please browse our online shop at www.svenbenz.lu or www.svenbenz.photography.
• Add desired items to your cart and proceed to checkout.
• Follow the prompts to provide necessary information for processing and shipping.

1.2 Order Confirmation

• Upon successful order placement, you will receive an order confirmation via email.
• Please review the confirmation for accuracy and contact us promptly if any discrepancies are found.

2. Payment

• Payments are accepted through secure online payment gateways.
• All prices are listed in euros (EUR) and include, if applicable, taxes.
• Accepted payment methods include Credit Cards (via Stripe), PayPal and Payconiq.

3. Shipping

3.1 Shipping Methods

• We offer various shipping methods, with estimated delivery times provided during checkout.
• Shipping costs are calculated based on the destination and selected shipping method.

3.2 International Shipping

• For international orders, additional customs duties and taxes may apply. Customers are responsible for these fees.

3.3 Order Tracking

• Once your order is shipped, you will receive a tracking number to monitor the shipment’s progress.

4. Returns and Exchanges

4.1 Returns

• We accept returns within 14 days of receiving your order.
• To initiate a return, please contact our customer service at refund@svenbenz.lu with your order number and reason for return.

4.2 Exchanges

• Exchanges are processed for defective or damaged items. Contact us within 7 days of receiving the order for assistance.

5. Privacy Policy

• Our privacy practices are outlined in our Privacy Policy.

6. Contact Information

• For any inquiries, contact us.

7. Legal Disclaimer

• Sven Benz Photography reserves the right to modify these policies at any time.

Thank you for choosing us for your photography needs!