Online Shop Policy

This online shop is owned and operated by Sven Benz, photographer, based in Luxembourg.

1. Order Process

1.1 Placing Orders

To purchase prints, calendars, or photography services, please browse our online shop at www.svenbenz.lu or www.svenbenz.photography.
Add desired items to your cart and proceed to checkout.
Follow the prompts to provide necessary information for processing and shipping.

1.2 Order Confirmation

Upon successful order placement, you will receive an order confirmation via email.
Please review the confirmation for accuracy and contact us promptly if any discrepancies are found.

2. Payment

Payments are accepted through secure online payment gateways.
All prices are listed in euros (EUR) and include, if applicable, taxes.
Accepted payment methods include Credit Cards (via Stripe), PayPal and Payconiq.

3. Shipping

3.1 Shipping Methods

We offer various shipping methods, with estimated delivery times provided during checkout.
Shipping costs are calculated based on the destination and selected shipping method.

3.2 International Shipping

For international orders, additional customs duties and taxes may apply. Customers are responsible for these fees.

3.3 Order Tracking

Once your order is shipped, you will receive a tracking number to monitor the shipment’s progress.

4. Returns and Exchanges

4.1 Returns

We accept returns within 14 days of receiving your order.
To initiate a return, please contact our customer service at refund@svenbenz.lu with your order number and reason for return.

4.2 Exchanges

Exchanges are processed for defective or damaged items. Contact us within 7 days of receiving the order for assistance.

5. Privacy Policy

Our privacy practices are outlined in our Privacy Policy.

6. Contact Information

For any inquiries, contact us.

7. Legal Disclaimer

Sven Benz Photography reserves the right to modify these policies at any time.

Thank you for choosing us for your photography needs!